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Choose the right ITIL Module
E- learning / Live Virtual Classroom (LVC)
Are you ITIL
Foundation Certified..? What’s next? Planning to be an ITIL Expert?
Confused! What to
choose from Lifecycle – Capability modules?
Let us help you in
choosing the right modules to be an ITIL Expert
Getting the best out
of practicing ITSM, starts only when you know you have cleared ITIL Foundation
Certification. With excitement of seeing things differently in you work your
lesser privileged colleagues hear you speak a new language: ‘service’ and
‘value’ are a part of every sentence you speak; incidents and problems have a
new role to play, and you see PDCA ( plan-do-check-act / adjust ) in everything
you do…
If you’ve been one of
the above, you’ll live in cloud of ITIL Foundation for a few days and weeks,
until it descends you to original or you decide I let fervor continue till
expert. But choosing the right track on the ITIL modules may put you on
backtrack.
So what is the best
fit amongst the Lifecycle and Capabilities Module for you?
§ To be an ITIL Expert you will need 22 credits.
§ The Foundation Certificate provides 2 credits
and “Managing Across the Lifecycle” provides 5.Both of these courses are
mandatory, you need to gain at least 15 credits from the Intermediate courses.
§ Lifecycle module is a
Service Manager approach and Capability module is a Practitioner’s approach.
§ Simply put a Lifecycle
track is for those managing ITSM implementation and Capability track is for
those working in the daily process activities.
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Capability
Modules: (4 Credits Each)
These are most useful to those who will be taking part in the
day to day practical activities described within each of the processes
- Service Offerings & Agreements (SOA)
- Operational Support & Analysis (OSA)
- Release, Control & Validation (RCV) and
- Planning, Protection and Optimization (PPO)
Lifecycle Modules: (3 Credits Each)
The 5 Lifecycle Certificates mirror the 5 core ITIL manuals. They address the aspects of ITIL from a holistic, lifecycle perspective. These are more suitable to those with managerial responsibility looking at the overall IT Service Management activities.
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Get
the best of both:
You may choose to select your optional modules from just one
“stream”. If you do not, then you need to understand where there are areas of
content overlap. The following picture highlights the main areas of overlap and
indicates where key ITIL processes are covered:
***Avoid overlapping modules…
Fig. 1: ITIL Intermediate Modules
Overlap
Watch
Out! When assessing
you for the ITIL Expert award the accreditation authority will not accept
credits which they consider to be “double counted” (i.e. those marked in RED in
the chart above).
Best
Combination of modules made easy!
If your requirements
are entirely “operational” or entirely “managerial”, choose either the full set
from either the Capability or Lifecycle streams accordingly (i.e. Options 1 or
2)
Fig. 2: ITIL Intermediate Modules
Combinations
If not, concentrate on
deciding which of the Capability courses are most relevant to you. Once you
have decided this then use the suggested options to offer a good mix of ITIL
topics.
There is a useful “Credit Profiler Tool” on the ITIL Official Site which you can use
to explore your options. Remember! Once
you have completed the mix of Intermediate modules you will need to take the “Managing
Across the Lifecycle” course and exam to become an ITIL Expert.
All the best, in your journey to becoming an ITIL Expert!
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