Question of the day

Thursday, October 24, 2013 0 Comments

Which one of the following technology metrics measure #ITIL

A) Components
B) The end to end service
C) intangible aspects
D) Processes

Answer: A


There are 3 types of metrics. Technology metrics which measure the components of an IT service, process metrics which measure the processes and Service metrics which measure end to end performance of a service (normally service metrics is a combination of Technology and process metrics)

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